Refund & Return Policy

Return Eligibility & Timeframe
We support a flexible and customer-friendly return service. Customers are eligible to apply for returns for eligible products within the valid return period. All unused, unopened, and intact products that do not affect secondary sales can be submitted for return applications in accordance with official regulations.
Refund Processing Timeline
After our team receives, inspects, and confirms the returned products meet return standards, the official refund process will be initiated. Refund funds will be returned to the original customer payment account within 5 to 10 business days. The specific arrival time of funds is subject to the processing rules of the customer’s payment institution.
Return & Refund Rules
All return and refund services follow unified official standards to ensure fair and reasonable service for every customer. We do not charge any additional return handling fees for eligible return applications. For any questions about return qualifications, process steps, or refund progress, please contact our customer service team through the official website contact page.
Exceptions
Products that have been opened, used, damaged artificially, or do not meet secondary sales standards are not eligible for return services. Special customized products (if applicable) do not support unconditional return and refund services.